Inviting your team
How to invite team members to your Ordinary organization, assign roles, and manage seats against your plan's limit.
Written by The Ordinary Team · Updated On this page
Invite partners, marketers, and freelancers to your Ordinary organization so they can see the data without sharing your login.
Seats per plan
Every member counts against your plan’s limit, including the person who installed Ordinary:
| Plan | Seats included |
|---|---|
| Free | 1 (just you) |
| Starter | 5 |
| Advanced | Unlimited |
Pending invitations count toward the limit so bulk-inviting doesn’t blow past the cap. If you hit the limit, see Can’t invite more team members.
How to invite
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Go to Settings → Team.
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Click Invite User.
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Enter the email (and optionally a name) and pick a role:
- Org Admin — full access. Can change billing, connect integrations, invite others. Give this to trusted team leads only.
- Reports User — read-only access to reports. Can’t change settings, integrations, or billing. The safe choice for external freelancers.
- Creatives User — same as Reports User, plus managing creatives. For your ad creative team.
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Leave Send email notification ticked to email the invitation, or untick it to add the person without an email.
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Click Send Invitation.
The invitee gets an email invitation. They click the link, pick a password, and land in your organization.
Managing existing members
The Team page lists everyone currently in your organization. For each row:
- Click the role pill to change someone’s role.
- Click the trash icon (Remove user) to revoke access, then confirm.
Removing someone doesn’t delete their Ordinary account — it just unlinks them from your organization. They keep access to any other Ordinary organizations they’re a member of.
Pending invitations
Invitations appear in the same list with a Pending Invitation pill. Until accepted, the seat is held (it counts against your limit).
Two actions sit at the end of each pending row:
- Resend (paper-plane icon) — sends a fresh invitation email. Use this if the original never arrived or the link has expired. A new link is generated and the previous one stops working.
- Cancel (✕ icon) — revokes the invitation. The person can no longer accept it, and the held seat is freed.
Can one person belong to multiple Ordinary organizations?
Yes — agencies and consultants typically do. Each invitee logs in once and switches between organizations from the top-bar dropdown. Once you belong to more than a handful, the dropdown gains a search box — start typing an organization’s name to jump to it. Hover any organization and click its star to add it to a Favorites group pinned at the top of the list. Favorites are personal to your login and follow you across devices.
What’s next
- Understanding your plan — if you need more seats, upgrade here.
- Can’t invite more team members — if the Invite button is greyed out or you hit a seat error.