Troubleshooting
Fix common data, connection, and sync issues.
8 articles
- Amazon data looks wrong Common reasons Amazon spend, sales, or ACoS might look off in Ordinary, and how to reconcile with Amazon Ads Console.
- Attribution numbers don't match Shopify Why Ordinary's attributed orders/revenue will always differ slightly from Shopify's built-in reports, and when the gap matters.
- Billing charge declined What happens when your monthly Ordinary billing charge fails, and how to recover.
- Can't invite more team members What to do when you hit the seat limit on your Ordinary plan.
- Meta data is stale or empty Why Meta Ads data may appear delayed, partial, or missing in Ordinary — and what to do.
- Orders not showing up Why recent Shopify orders may not appear in Ordinary, and how to force a resync.
- Pixel says "Disconnected" What the Disconnected pixel status means, how to diagnose why it's not active, and how to reactivate it.
- Why do I see "partial data"? What the "Partial data" badge in Ordinary reports means and how to see the full range.