Troubleshooting
Fix common data, connection, and sync issues.
10 articles
- A section or page won't load What "This section couldn't load", "Something went wrong", and "You're offline" mean in Ordinary, and how to recover from each.
- Amazon data looks wrong Common reasons Amazon spend, sales, or ACoS might look off in Ordinary, and how to reconcile with Amazon Ads Console.
- Attribution numbers don't match Shopify Why Ordinary's attributed orders/revenue will always differ slightly from Shopify's built-in reports, and when the gap matters.
- Billing charge declined What happens when the Shopify bill that includes your Ordinary plan isn't paid, why Ordinary keeps working while Shopify retries, when it pauses, and how to restore access.
- Can't invite more team members What to do when you hit the seat limit on your Ordinary plan — how seats are counted, why pending invites use one, and how to free a seat or upgrade.
- Meta data is stale or empty Why Meta Ads data may look delayed, partial or missing in Ordinary — sync delays, expired access, zero spend or missing campaigns — and how to fix it.
- My test's theme changes are missing What to do when Ordinary says a running test's theme file is gone or its changes are no longer in your live theme.
- Orders not showing up Why recent Shopify orders may not appear in Ordinary — webhook delays, failed deliveries, a lost connection or your plan's lookback — and how to resync.
- Pixel says "Disconnected" What the Disconnected pixel status means, how to diagnose why it's not active, and how to reactivate it.
- Why do I see "partial data"? What the "Partial data" badge in Ordinary reports means, how your plan's lookback window triggers it, and how to see the full date range again.