Signing in, passwords and logins
Make sure you can sign back in to Ordinary after installing from Shopify — set or change your password, use the setup email, or add a user's own login.
Written by The Ordinary Team · Updated On this page
When you install Ordinary from the Shopify App Store, we create your Ordinary account automatically from your store’s contact email and sign you straight in — there’s no separate sign-up form to fill out. This guide explains how to make sure you (or whoever runs Ordinary day to day) can always get back in.
Set a password so you can always sign back in
Because your account was created during install, it doesn’t have a password yet. When you land on Getting Started, a Finish setting up your account window opens with two optional steps. The first, Secure this account, is where you set a password: enter it twice and click Set password & continue, or click Skip for now.
If you close the window without setting a password, it opens again the next time you sign in.
Once a password is set, you can always sign back in at app.tryordinary.com with your store’s email and that password. This step is optional and can be done any time, but we recommend doing it right away so you’re never locked out.
You can also get there from Settings → Preferences → Password: if your account doesn’t have a password yet, the Set a password button takes you to the same step.
Tip: if the password you choose is rejected, it’s usually because it’s too short (use at least 8 characters) or has appeared in a known data breach. Choose a different one.
Change your password
- Go to Settings → Preferences and find the Password section. (You can also click your avatar in the top-right corner and choose Password.)
- Enter your current password, then your new password twice.
- Leave Sign out of Ordinary on other devices ticked if you want every other browser signed out. You stay signed in where you are.
- Click Change password.
If your account uses two-step verification, you’ll be asked for a code from your authenticator app, a text message, or one of your backup codes before the change goes through.
Your account menu
Click your avatar in the top-right corner to open your account menu. It shows the name and email you’re signed in with and links to Preferences, Password, Team, Billing & Plan, Data Privacy, and the Help centre. Sign out is at the bottom.
”Finish setting up Ordinary” email
If you (or the store owner) get signed out before setting a password — for example, the person who installed the app wasn’t the store owner — we send a “Finish setting up Ordinary” email to your store’s contact address. It contains a one-time link, valid for 14 days, that signs you in and takes you straight to the set-a-password step.
If you can’t find it, check spam, and make sure you’re looking in the inbox for the email address listed as your store’s contact in Shopify.
Someone else installed Ordinary for you?
It’s common for one person to install the app and someone else to
actually use it day to day. If the install signed in someone else’s
email (for example a shared support@ inbox), you can give the real
user their own login.
The second step of the Finish setting up your account window, Invite your team, handles this: enter the email address that should have access and click Send invite. They’ll get their own login with admin access to your organization. Click Finish when you’re done.
If you enter the same email you’re already signed in as, there’s nothing to invite — go Back and set a password on that account instead. You can also invite people any time from Settings → Team.
To manage everyone on your team (add more people, change roles, remove access), see Invite your team.
If the sign-in page won’t load
Ordinary’s sign-in form loads from clerk.tryordinary.com. If your network, VPN, or a browser content blocker stops that address, the page shows Sign-in couldn’t load in place of the form. The same message can appear inside Ordinary if you’re already signed in.
- Click Retry.
- Try another network, such as a mobile hotspot. If it works there, the block is on your usual network.
- Turn off your VPN, ad blocker, or privacy extension for Ordinary, then retry.
- On a work network, ask your IT team to allow clerk.tryordinary.com and app.tryordinary.com.
Frequently asked
I closed the tab right after installing and now I can’t get back in. Look for the “Finish setting up Ordinary” email in your store’s contact inbox and use the link to get back in, then set a password.
Do I have to set a password? No — it’s optional and never blocks you from using Ordinary. But without one, getting back in later depends on the email link, so setting a password is the safest option.
How do I change my password? Go to Settings → Preferences and use the Password section (or click your avatar in the top-right corner and choose Password). Enter your current password, then your new one twice.
Can I change my email? Your account is tied to the email it was created with. To move access to a different address, invite that address from Settings → Team (or the Invite your team step of the Finish setting up your account window) and use it going forward.
The sign-in page says “Sign-in couldn’t load”. What do I do? Something on your network is blocking clerk.tryordinary.com, which Ordinary uses for sign-in. Click Retry, then try another network (such as a mobile hotspot), turn off your VPN or content blocker for Ordinary, or ask your IT team to allow clerk.tryordinary.com and app.tryordinary.com.