Can't invite more team members
What to do when you hit the seat limit on your Ordinary plan.
Written by The Ordinary Team · Updated Can’t invite more team members
If you try to invite a teammate and see an error like “Seat limit reached” or “Upgrade to add more users”, your plan’s seat cap is full.
Seat limits by plan
- Free — 1 seat.
- Starter — 5 seats.
- Advanced — unlimited.
- Enterprise — per contract (usually unlimited).
Seats include both active members and pending invitations. Declining or revoking a pending invite frees a seat.
What to do
Option 1 — free up a seat
- Go to Settings → Team.
- Review the list of current members and pending invitations.
- Revoke anyone who no longer needs access (click the Remove button on their row).
- Try the invitation again.
This is a good idea regardless — inactive admins are a security risk.
Option 2 — upgrade your plan
If you genuinely need more seats, upgrading is the direct fix:
- Free → Starter: 1 seat → 5 seats.
- Starter → Advanced: 5 seats → unlimited.
See Upgrading your plan. Upgrades are effective immediately and your new seat allowance is available within a minute.
On Starter — who counts toward the 5
All active users, regardless of role (Owner, Admin, Member). Plus:
- Pending invitations waiting for the invitee to accept.
Single Sign-On (SSO) isn’t currently offered on Starter — every user needs their own invited account.
Service accounts
If you’re creating a “tools” user for automation (e.g. a finance tool reading data via our API), each one counts as a seat.
If you need programmatic access without using a seat, Enterprise plans include API tokens that don’t count. Email sales@tryordinary.com.
Owner transfer
If you want to transfer ownership of the org to someone else without adding a seat:
- Make sure the target user already has an Admin role.
- Click Transfer ownership on their row.
- Confirm with your password.
The former owner remains as Admin (still a seat, but no longer the billing contact).