Emails we send about your billing
The four billing emails Ordinary sends, what each one means, and what to do when a payment fails.
Written by The Ordinary Team · Updated Emails we send about your billing
Shopify sends you a receipt whenever it charges you. Those emails describe the charge. Ordinary sends a small number of emails describing what changed in the app, so you aren’t left working out what a charge means.
They go to everyone with the admin role on your organization.
Your payment didn’t go through
Shopify couldn’t process a charge for your plan.
Nothing is switched off. Shopify retries failed charges automatically, and Ordinary keeps working normally while it does. You don’t have to do anything unless those retries also fail.
If you’d rather not wait for the retry, updating your payment method in your Shopify admin clears it immediately.
Your payment went through
The follow-up to the email above — the retry succeeded and your subscription is active again. No action needed. It exists so a failed payment never leaves you wondering whether it ever resolved.
You’re now on the [plan] plan
Your subscription changed to a different plan, confirming which one you’re on now. Your billing page shows what’s included and what you’re being charged.
You won’t get this email when you first choose a plan during install — you just made that choice, and Shopify’s charge confirmation already covers it.
Your subscription has ended
Your subscription was cancelled and you won’t be charged again. You can start a new plan whenever you want.
You will not receive this email if you cancelled by uninstalling the app. That was a deliberate action on your part, and telling you about it would be noise.
What we don’t email you about
- Free plan changes. Moving to or from the Free plan is still a plan change and you’ll get that email, but nothing describes the Free plan as a paid one.
- Early Adopter accounts. These sit outside Shopify Billing entirely, so billing notices don’t apply and aren’t sent.
Questions about your data
If you’ve cancelled and want to know what happens to the data Ordinary has already collected, reply to any of these emails and we’ll walk you through it. The Privacy Policy is the full reference.