# A section or page won't load

> What "This section couldn't load", "Something went wrong", and "You're offline" mean in Ordinary, and how to recover from each.

Source: https://help.tryordinary.com/troubleshooting/section-wont-load

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Ordinary shows a few different messages when something can't load.
Each one tells you how much of the page is affected.

## "This section couldn't load"

One card on the page ran into an error while showing its data. Only
that card is affected — the card's title stays visible, and every
other card on the page keeps working normally.

Click **Try again** inside the card to reload it. Your filters and date
range stay as they are.

## "Something went wrong"

The whole page ran into an error. The top bar and sidebar stay in
place, so you can keep using the rest of Ordinary.

- Click **Try again** to reload the page content.
- Click **Back to dashboard** to leave the page.

## "You're offline"

A slim yellow bar under the top bar means your browser has lost its
connection, or can't reach Ordinary right now (for example on hotel or
airport Wi-Fi that needs a sign-in page first).

You don't need to do anything. Pages and data you were opening wait
instead of failing, and load on their own as soon as the connection is
back. The bar disappears when you're reconnected.

## If an error keeps coming back

1. Refresh the browser tab.
2. If the same card or page fails again, contact support. Include the **reference code** shown under the error and the
   page you were on — it lets us find the exact error on our side.

We're notified automatically about these errors, so we're often already
looking at it by the time you write in.

## Related articles

- [Why do I see "partial data"?](https://help.tryordinary.com/troubleshooting/partial-data)
- [Orders not showing up](https://help.tryordinary.com/troubleshooting/orders-missing)