# Why do I see "partial data"?

> What the "Partial data" badge in Ordinary reports means and how to see the full range.

Source: https://help.tryordinary.com/troubleshooting/partial-data

---

Sometimes a report shows a small **Partial data** badge near the
date range selector. This means your selected date range extends
beyond what your plan's lookback covers, so the numbers you're
seeing only reflect the portion we can show.


## How lookback works

Each plan has a **reporting lookback** — the maximum historical
window reports can cover:

- **Free** — 30 days.
- **Starter** — 12 months.
- **Advanced** — 24 months.
- **Enterprise** — unlimited (per contract).

See [Understanding your plan](https://help.tryordinary.com/billing/plans-overview).

## What "partial data" actually means

If you're on Free and pick "Last 90 days":

- The chart shows data for the most recent 30 days only.
- Days 31-90 are shaded out or excluded.
- The **Partial data** badge appears so you know the totals aren't
  for the full range you selected.

If you narrow back to "Last 30 days", the badge disappears and totals
reflect the whole range.

## Not the same as "missing data"

Partial data = we have the data, your plan just doesn't include that
far back. Upgrading unlocks it immediately with no re-sync needed.

Missing data = we don't have it at all (pixel wasn't installed,
webhook failed, etc.). That's a different problem — see
[Orders not showing up](https://help.tryordinary.com/troubleshooting/orders-missing) or
[Meta data is stale or empty](https://help.tryordinary.com/troubleshooting/meta-stale).

## Also triggered by over-tier soft enforcement

If your store is **over your GMV tier** (see [Understanding your GMV tier](https://help.tryordinary.com/concepts/gmv-tiers)),
the lookback tightens progressively as an additional soft
enforcement layer. This only affects Starter+ stores running above
their paid-tier cap.

In that case, the banner reads something like:

> Partial data — your 12-month GMV has exceeded the Starter tier
> cap. Upgrade to Advanced for full reporting history.

## How to fix

- **Shorten the date range** — report will show full data for the
  shorter window.
- **Upgrade your plan** — see [Upgrading your plan](https://help.tryordinary.com/billing/upgrading).
  Effective immediately, no re-sync needed; your historical data is
  already in Ordinary.

## Related articles

- [Understanding your plan](https://help.tryordinary.com/billing/plans-overview)
- [Over-tier banner — what it means](https://help.tryordinary.com/billing/over-tier-banner)
- [Upgrading your plan](https://help.tryordinary.com/billing/upgrading)