# Session replays and friction analysis

> Watch recordings of real shopper sessions on your storefront, see where visitors get stuck (rage clicks, dead clicks, abandoned checkouts), and read an automated analysis of what your sessions add up to — connected to the orders they produced.

Source: https://help.tryordinary.com/features/session-replays

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Session Replays shows you real visits to your storefront — as video. Each
recorded session captures the pages a shopper saw, where their cursor went,
what they clicked, what they added to cart, and how the visit ended, with
every interaction listed on a timeline you can click to jump the video.

## The recordings list

Each row is one recorded session: start time (in your shop's timezone),
entry page, activity counts, duration (total and active), device and
location, outcome — **Browsed** or **Converted** — and any A/B experiments
the visitor was part of. Filters along the top narrow the list to converted
sessions, sessions with rage clicks, or include very short visits.

A **Converted** session links all the way through: the replay shows the
shopping, the timeline shows the checkout steps reached, and the session's
detail rail shows the actual order — items, discount code, total.

## Watching a replay

The player works like any video player: click to play or pause, drag the
scrubber, use the speed controls, and skip inactive stretches automatically.
The interaction timeline follows playback and highlights the current moment;
clicking any row jumps the video there.

Shopify's checkout runs on Shopify's own pages, so the video ends at the
checkout boundary — and the timeline keeps going: checkout steps reached
(contact, address, shipping, payment), whether the discount-code field was
used, and how it ended. The end-of-video summary reads this back in plain
language.

## Friction signals

Two signals are flagged automatically on every recorded session:

- **Rage clicks** — bursts of rapid clicks on one element that isn't
  responding.
- **Dead clicks** — single clicks that visibly did nothing.

Brand Pulse rolls these up into **Top friction points**: the places shoppers
get stuck, ranked by how many sessions were affected, each linked to the
recordings that show it.

## Findings

The Findings tab carries the automated analysis: recurring patterns across
your recorded sessions, written up with the session counts behind each one
and links to example recordings. Findings appear once enough sessions have
accumulated for a period — an empty Findings tab early on means "not enough
data yet," not "nothing is wrong."

## Settings

Settings → Session Replays controls recording: the on/off switch, the daily
recording target (how many sessions per day to aim for — sampling adjusts
to your traffic automatically), and the minimum session length worth
keeping. Recording is off until it's switched on, and nothing is recorded
for stores where it has never been enabled.