# Over-tier banner — what it means

> The yellow banner that appears when your GMV has outgrown your current plan's bracket, and what actually changes when it's visible.

Source: https://help.tryordinary.com/billing/over-tier-banner

---

An amber banner at the top of every page that reads something like
"Your GMV has outgrown the Starter plan. Upgrade for full lookback
and attribution."

This is the **soft** stage of our over-tier enforcement — see
[Understanding your GMV tier](https://help.tryordinary.com/concepts/gmv-tiers) for the
two-stage ramp.


## What's changed when the banner is visible

When your GMV meaningfully exceeds your plan's cap:

- The banner appears on every dashboard, report, and settings page.
- Attribution reports clamp their lookback window to a shorter
  window so we're not returning a full year of data to someone on
  an undersized plan.
- Other reports (Trends, Customers, Sessions) clamp the same way.
- A **"partial data"** pill appears next to affected metrics.
- **Pixel ingestion continues normally.** You're not losing any new
  data — it's just the historical range that's clamped.
- Webhooks continue normally. Orders, customers, all the underlying
  data keeps syncing.

## What happens at the hard stage?

Hard-wall. Full-page overlay that blocks you from using the app until
you upgrade.


At that point:

- Pixel ingestion pauses. New events are dropped (not queued).
- Webhook processing continues so your historical record stays
  complete.
- Reports show the hard-wall message, not charts.

The soft → hard ramp is a buffer: merchants running a one-off promo
that briefly spikes GMV shouldn't hit the hard-wall. Only structural
growth does.

## Why this exists

Ordinary's infrastructure costs scale with GMV — bigger stores mean
more pixel events, more webhooks, more reporting queries. We need
your plan price to roughly match the real usage.

Merchants who've outgrown their plan tend to end up with performance
issues at the same time their dashboards get overwhelming. The banner
and upgrade path get you back to a plan that'll serve your size.

## How to clear the banner

1. Click **Upgrade** in the banner (or go to Settings → Billing).
2. Pick an appropriate tier based on your current GMV. The plan
   picker shows the bracket that fits.
3. Approve the Shopify charge.
4. Within a few seconds, the banner is gone.

See [Upgrading your plan](https://help.tryordinary.com/billing/upgrading) for the step-by-step.

## I don't want to upgrade right now

Options:

- **Stay soft-enforced.** You'll live with the shorter lookback
  window. Fine if you rarely look back further than recent history
  anyway.
- **Talk to us.** If your GMV spiked for a one-time reason (launch
  week, Black Friday) and you expect it to drop back below cap
  within a month or two, email
  [support@tryordinary.com](mailto:support@tryordinary.com). We can
  waive the banner temporarily.

If you hit the hard-wall and can't reach sales in time, the app is
unusable. Plan the upgrade before your GMV is structurally above
your plan's cap.

## Related articles

- [Understanding your GMV tier](https://help.tryordinary.com/concepts/gmv-tiers) — the full
  threshold model.
- [Upgrading your plan](https://help.tryordinary.com/billing/upgrading)
- [Why do I see "partial data"?](https://help.tryordinary.com/troubleshooting/partial-data)