# Enterprise plans

> Custom-priced Enterprise plans for stores at $20M+ GMV — what's included, how they're priced, and how to get started.

Source: https://help.tryordinary.com/billing/enterprise

---

> Ordinary Enterprise is **not** listed on the Shopify App Store. It's
> a sales-led path for stores at $20M+ GMV, or any store that needs
> SSO, SOC 2, or contractual terms.

## What's included

Everything in Advanced, plus:

- **Dedicated account manager** — a single point of contact at Ordinary,
  not a rotating support queue.
- **Custom data pipeline work** — we build integrations or ETL jobs
  specific to your stack (e.g. custom warehouses, niche ad networks).
- **SSO** — SAML or OIDC SSO integration with your IdP (Okta, Azure AD,
  Google Workspace).
- **Audit logs** — detailed activity feed with export. Paired with
  SSO's identity mapping.
- **SOC 2 Type 2 report** — available under NDA during sales process.
- **Annual prepay or Net 30 invoicing** — billed directly by Ordinary
  via Stripe, not through Shopify's Billing API.
- **Private Slack or Microsoft Teams channel** — direct line to
  support, not a ticket queue.
- **Quarterly strategy reviews** — we come prepared with your data,
  a competitive benchmark read, and specific recommendations.

## Pricing

Custom, based on:

- Your GMV and pixel event volume
- Contract length (annual vs multi-year)
- Integrations or custom work required
- Payment terms

Typical starting point: $2,000-$5,000/month for a standard Enterprise
contract with an $20-50M GMV brand. Large enterprise (public DTC
brands, multi-brand operators) land higher.

## How to get started

Email [sales@tryordinary.com](mailto:sales@tryordinary.com) with:

- Your store domain(s)
- Rough annual GMV
- What you need that Advanced doesn't cover (SSO? SOC 2? custom
  integration?)
- Decision timeline

A sales contact will respond within one business day with next
steps — typically a 30-minute intro call.

## Migration from Starter / Advanced

If you're currently on a Shopify-billed plan:

- Your install, access token, and pixel stay intact. Nothing breaks
  mid-migration.
- We cancel your Shopify subscription on the approved migration date.
- Stripe billing starts at the agreed amount with your chosen
  payment terms (Net 30 invoicing, annual prepay, etc.).
- Your billing switches from Shopify to Stripe behind the scenes.
  Reports, features, everything keeps working.

Your Ordinary account manager handles the actual migration on our
end; you won't do any clicking.

## Downgrading from Enterprise

Rare but possible. Email your account manager; they'll walk through
the steps to move you to Advanced (or Starter, if you've genuinely
shrunk).

## Related articles

- [Understanding your plan](https://help.tryordinary.com/billing/plans-overview) — the standard tiers.
- [Upgrading your plan](https://help.tryordinary.com/billing/upgrading) — the self-serve path (doesn't
  apply to Enterprise).
- [Understanding your GMV tier](https://help.tryordinary.com/concepts/gmv-tiers) — why $20M+
  is where Enterprise starts.